1. Overview
is committed to handling personal information responsibly. This policy applies to information collected through ashharborcreative.com, booking and enquiry channels, guest communications and related services.
2. Information We Collect
Depending on how you interact with us, we may collect:
- Contact details, such as your name, email address and telephone number.
- Booking and stay details, including preferred dates, room type and service requests.
- Payment and transaction information processed through authorised payment providers.
- Identity or age-verification information where required for casino access or legal compliance.
- Messages, feedback, survey responses and records of communications with our team.
- Technical information such as IP address, browser type, device information and website activity.
3. How We Use Information
We may use personal information to:
- Respond to enquiries and manage reservations.
- Provide accommodation, dining, entertainment and guest services.
- Verify eligibility for age-restricted casino facilities.
- Process payments, refunds and related transactions.
- Improve our website, services, security and guest experience.
- Send service messages and, where permitted, promotional communications.
- Meet legal, regulatory, safety and record-keeping obligations.
4. Disclosure of Information
We may share relevant information with service providers that support our operations, including booking platforms, payment processors, technology providers, professional advisers and security services. We may also disclose information when required by law or to protect guests, staff, property or legal rights.
We do not sell personal information.
5. Security and Retention
We use reasonable administrative, technical and physical safeguards designed to protect personal information. No online system is completely secure, so we cannot guarantee absolute security.
Information is retained only for as long as reasonably necessary for the purposes described in this policy, including legal, accounting, dispute-resolution and operational requirements.
6. Access, Correction and Choices
You may contact us to request access to or correction of personal information we hold about you. You may also unsubscribe from marketing communications by using the available unsubscribe option or contacting us directly.
7. Cookies and Website Data
Our website may use cookies and similar technologies for essential operation, preferences, analytics and service improvement. More information is available in our Cookie Policy.
8. Children and Age-Restricted Services
Our casino facilities are intended only for people who meet the applicable legal age requirements. We do not knowingly invite children to use age-restricted services. Hotel and dining services used by families remain subject to appropriate supervision and booking conditions.
9. Policy Updates
We may update this Privacy Policy from time to time. The revised version will be published on this page with a new “Last updated” date.
10. Contact Us
Questions or privacy requests may be sent to info@ashharborcreative.com.