1. Acceptance of These Terms
By using this website, submitting an enquiry, making a reservation or using our services, you agree to these Terms of Service and any additional conditions presented during booking or at the property.
2. Eligibility and Casino Access
You must provide accurate information and have legal capacity to enter into a booking or service agreement. Access to casino areas, gaming services and age-restricted entertainment is limited to persons who satisfy applicable legal age, identification and entry requirements.
3. Reservations and Guest Information
- Reservations are subject to availability and confirmation.
- The person making a booking must provide complete and accurate contact, guest and payment information.
- Room occupancy limits, check-in requirements and property rules apply to every reservation.
- Special requests are considered but are not guaranteed unless expressly confirmed in writing.
4. Prices, Payments and Deposits
Displayed prices may be subject to availability, taxes, fees, deposits and booking-specific conditions. Payment timing and accepted payment methods will be shown during the reservation process or communicated by our team.
We may correct obvious pricing or technical errors before confirming a booking.
5. Changes, Cancellations and No-Shows
Cancellation, amendment and refund rights depend on the rate or package selected. The applicable conditions will be shown before confirmation. Late cancellations, early departures or no-shows may result in charges up to the amount permitted by the booking conditions and applicable law.
6. Guest Conduct
Guests must behave responsibly and comply with venue rules, staff instructions and applicable law. Prohibited conduct includes harassment, violence, fraud, property damage, unlawful activity, interference with security systems and disruptive behaviour.
We may restrict access, cancel services or require a guest to leave where reasonably necessary for safety, security, legal compliance or the comfort of others.
7. Responsible Gaming
Casino participation is voluntary and should be treated as entertainment. Guests are responsible for their own decisions and spending. We may apply responsible-gaming controls, refuse service or provide information about support options where appropriate.
8. Website Use and Intellectual Property
Website content, branding, design and original materials are owned by or licensed to . You may use the website for personal, lawful purposes only. You must not copy, scrape, reverse engineer, disrupt or misuse the website or its content.
9. Third-Party Services and Links
Some services may be delivered by third parties, including payment, booking or technology providers. Third-party services may have separate terms and privacy practices. We are not responsible for external websites that we do not control.
10. Availability and Liability
We aim to provide accurate information and reliable services, but availability, opening times, entertainment, menus, facilities and website functions may change. To the maximum extent permitted by law, is not liable for indirect, incidental or consequential loss arising from website use or service interruption.
Nothing in these terms excludes rights or remedies that cannot lawfully be excluded under applicable Australian consumer law.
11. Changes to These Terms
We may revise these terms to reflect service, operational or legal changes. Updated terms take effect when published, unless a later effective date is stated.
12. Governing Law and Contact
These terms are governed by the applicable laws of Victoria, Australia, subject to any mandatory rights that apply elsewhere.
Questions may be sent to info@ashharborcreative.com.